At Upgrade Bicycles, we want our customers to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, please contact our customer support team as soon as possible after delivery with your order details and clear photos or videos of the product and packaging. All return or replacement requests are subject to verification and approval by Upgrade Bicycles. The product should be unused and returned in its original condition with all accessories, manuals, packaging and other items supplied with it. Products that have been used, assembled, damaged after delivery, modified, or returned with missing parts may not be eligible for return or replacement. Minor colour differences caused by lighting, photography or screen settings will not normally be considered a defect. If a return is approved, our team will provide further instructions regarding the return or replacement process. Any applicable refund will be processed after the returned product has been received and inspected, and the time required for the amount to reflect may depend on the payment method or banking provider. For any questions regarding returns, replacements or refunds, please contact us through our Contact Us page.
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