F.A.Q
The Customer Service Department at Upgrade Bicycles can help when you need spare parts. Know that parts vary by product. You will need the production code to order. This is a string of 10 numbers and 1 letter found at TOP of the white sticker on the BOTTOM of your bicycle frame.
Contact Us for more information.
A wide variety of Upgarde Bicycles products are on our website. You’ll notice that each product includes a “Where to Buy” link for information on retailers carrying that particular product. You can connect with the retailer online, or shop locally (just be sure to call ahead to verify the inventory near you).
Sometimes putting a bike together can be a bit of an uphill challenge.
But with our help, you’ve got this! Check out our assembly videos and owner's manuals.
Maintaining the proper air pressure in your bicycle tires is an important part of routine maintenance. Each bike tire comes with a recommended pressure, which can be found molded onto the sidewall (or the portion of the tire that runs between the tread and the wheel rim).
A wheel can develop a slight “wobble” or “hop,” making it appear lopsided as it spins. Typically this can be fixed by simply adjusting the wheel’s spokes, a process known as “truing a wheel.”
The Customer Service Department at Upgrade Bicycles can help when you need spare parts. Know that parts vary by product. You will need the production code to order. This is a string of 10 numbers and 1 letter found at TOP of the white sticker on the BOTTOM of your bicycle frame.
Contact Us for more information.
Upgrade Bicycles has a wide variety of products, and the specific warranty information varies by product. In general, we provide a limited lifetime frame warranty for all steel frames. For more information on the warranty pertaining to your ride, check out the Owner’s Manual that came with the original product purchase or Contact Us .
Consumer POLICY NOTE for Online sales from www.upgradebicycles.com (For order of Bike & Bike + Accessories)
1. RETURN POLICY: 3 DAYS FREE RETURN ON MANUFACTURING DEFECTS & WRONG/DIFFERENT ITEM DELIVERED
upgrade Bicycles undertakes a rigorous ’18-Point’ checklist on every bicycle once the same has been fully fitted to ensure that there are no damages/defects to the bicycle prior to shipping the same to you.
In case of any manufacturing defect that is noticed upon delivery of the bicycle/product, the same shall have to be raised with Upgrade Bicycles within Return/Warranty period via e-mail /Call and Upgrade Bicycles shall extend all reasonable assistance in this regard.
In case of any damage during transit, you shall intimate us immediately upon unboxing /Delivery of the bicycle/product or within 48 Hours, and provide pictorial evidence of the damage to the same. The bicycle/product shall be in an unused condition at the time of intimating us regarding such damage. Upon receipt of your complaint, Upgrade Bicycles shall forward the same to the transit partner and seek a resolution for the issue.
If the bike components are not working properly, then the consumer shall get the bike checked at the respective dealer’s store. Upgrade Bicycles shall extend all reasonable assistance in this regard. If there is any manufacturing defect in the component, then action will be taken accordingly.
Any request for the return of the bicycle/product shall be at the sole discretion of Upgrade Bicycles. In case of a return being approved by Upgrade Bicycles, all items must be returned in their original condition along with the following:
- Original invoice from Upgrade Bicycles and other documents
- Accessories provided at the time of sale of the bicycle
- The original box, intact, along with the packaging as delivered
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Upgrade Bicycles shall assess the extent of damage to the bicycle/product and shall take best efforts to ensure the same is rectified to your satisfaction, either by replacing the damages part or reimbursing cost of service to you. If such damage cannot be rectified, Upgrade Bicycles shall process the return of the product and replace the bicycle/product (or) refund the money paid by you.
Upgrade Bicycles shall have the right to reject the return pickup if the items are not returned according to the above mentioned.
Any other damages that may have occurred to the bicycle shall be your responsibility. The same shall also not apply to normal wear and tear, nor to defects, malfunctions or failures that result from the abuse, neglect, improper maintenance, alteration, modification, accident, or misuse of the bicycle/product. However, Upgrade Bicycles will advise you regarding rectification of the said issue.
Please contact our consumer care team at customercare@upgradebicycles.com
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